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Taking care

06 November 2015 / Nicola Gunn
Issue: 7675 / Categories: Features , Profession
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How can the profession empower vulnerable clients to access legal services, asks Nicola Gunn

The guidance on vulnerable clients published by the Law Society is intended to support lawyers to identify vulnerable clients, assess their needs and empower them to access legal services (see below). It is essential reading for all practitioners, particularly those who do not assist vulnerable clients on a regular basis, and who are therefore less likely to have adapted their practices to provide the specialist support required.

How do I spot a vulnerable person?

Vulnerability can take many forms, including physical or learning disabilities, poor physical health, mental health issues caused by an acquired brain injury or an underlying medical condition, communication difficulties, or the client being of advanced or young age. The client could be subject to abuse of a sexual, physical, emotional and/or financial nature. They may be abusing alcohol or drugs, or heavily dependent upon others for support, which impairs their ability to provide proper instructions.

The possibility of vulnerability should be considered whenever you are instructed by

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NEWS
One in five in-house lawyers suffer ‘high’ or ‘severe’ work-related stress, according to a report by global legal body, the Association of Corporate Counsel (ACC)
The Legal Ombudsman’s (LeO’s) plea for a budget increase has been rejected by the Law Society and accepted only ‘with reluctance’ by conveyancers
Overcrowded prisons, mental health hospitals and immigration centres are failing to meet international and domestic human rights standards, the National Preventive Mechanism (NPM) has warned
Two speedier and more streamlined qualification routes have been launched for probate and conveyancing professionals
Workplace stress was a contributing factor in almost one in eight cases before the employment tribunal last year, indicating its endemic grip on the UK workplace
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