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Rules of engagement

22 November 2019 / Catherine Calder
Issue: 7865 / Categories: Features , Profession
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Are your set’s employees ‘fully engaged’ or are they simply ‘coming to work’? Catherine Calder of Serjeants’ Inn lays down some ground rules for running a successful & happy chambers

How engaged is your set’s staff team? The ADP Research Institute’s ‘Global Study of Engagement 2018’ concluded from a sample of 19,346 employees across 19 countries that only 15.9% were ‘fully engaged’, with the rest simply ‘coming to work’. Similarly, the ‘2018 State of the Global Workplace Report’ from Gallup found that 85% of employees were either ‘not engaged or actively disengaged’ at work.

Employee engagement is defined by the CIPD as ‘emphasis[ing] both employees’ well-being and performance… offer[ing] a mutual gains view of the employment relationship, seeking the good of employees and the organisation in tandem’. Its benefits are well established. While we may be understandably wary of some of the theory—terminology such as ‘enculturation trajectory’ and ‘neuro-linguistic programmes’ are unlikely ever to be bandied about at the Bar—it’s hard to ignore the results. A University of Bath School of Management 2012

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Muckle LLP—Rachael Chapman

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NEWS
One in five in-house lawyers suffer ‘high’ or ‘severe’ work-related stress, according to a report by global legal body, the Association of Corporate Counsel (ACC)
The Legal Ombudsman’s (LeO’s) plea for a budget increase has been rejected by the Law Society and accepted only ‘with reluctance’ by conveyancers
Overcrowded prisons, mental health hospitals and immigration centres are failing to meet international and domestic human rights standards, the National Preventive Mechanism (NPM) has warned
Two speedier and more streamlined qualification routes have been launched for probate and conveyancing professionals
Workplace stress was a contributing factor in almost one in eight cases before the employment tribunal last year, indicating its endemic grip on the UK workplace
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