13 November 2019
Solicitors and law firms rather than online volume conveyancers are the preferred option for conveyancing advice, and qualifications rather than price are the main criteria.
DIY conveyancing where individuals complete the process themselves without professional advice remains very limited, according to a report by IRN Research, ‘Residential Conveyancing Consumer Research Report 2019’, on 562 consumers who bought residential property in the previous two years.
More than 90% of paid fixed fees, although the final fee charged for nearly 25% was more than originally quoted. 55% shop around for conveyancers.
More than a quarter of conveyancing clients took advantage of unbundling of services. More than a third had 24/7 online access to a portal where conveyancing progress could be tracked, while access to a telephone helpline was there for around one in five.
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