12 March 2009
Client Care
The Law Society is to spend £100,000 to establish a consultancy service for solicitors’ firms identified as in need of client care assistance.
About 200 firms will benefit from the service, which is part of a broader £275,000 package for firms. A client care and complaints handling helpline will also be launched, and the Law Society will give £105,000 to fund two additional scholarships per year for five years under the Solicitors’ Diversity Access Scheme.
The initiatives are funded by the £275,000 fine for inadequate complaints handling imposed last year on the society by the legal services complaints commissioner.
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