Bar complaints-handling system faces overhaul

The complaints-handling regime against barristers looks set for a major overhaul following the launch of a consultation on the process by the Bar Standards Board (BSB). Views are being sought on significant changes to the way complaints about barristers, and any subsequent disciplinary proceedings, are handled. These include the introduction of the concept of “improper behaviour” towards non-clients and a new process to speed the disposal of cases where the barrister is prepared to agree to the outcome of a complaint. Plans to extend the complaints commissioner’s powers, to allow him to make recommendations for the disposal of complaints that do not require disciplinary action, are also outlined.

The consultation, Complaints and Disciplinary Processes, follows the publication last July of a strategic review by complaints commissioner Rob Behrens, of the Bar’s complaints and disciplinary processes, in which he said the current system was in need of significant improvement and made 52 recommendations for change.

Ruth Evans, BSB chairman, says: “The proposals are designed to ensure that the complaints and disciplinary system is fair and effective.

The changes should improve the speed and efficiency of the system and, also, increase the confidence and satisfaction of consumers and barristers in the system.” The consultation paper can be downloaded at www.barstandardsboard.org.uk.