Animated law from Innovations Lab

The first is a customer care package comprising short animations to explain the key procedural steps in a claim, what clients can expect at each stage and what action they might be required to take. Videos will be sent by SMS to clients’ smart phones immediately prior to the corresponding stage of litigation.

The second is an e-signature service. Peter Allchorne, partner and head of the Innovations Lab, said the short videos aim to ‘demystify the claims process’.