05 September 2013
HMRC has launched an alternative dispute resolution (ADR) process for tax and VAT disputes, following a two-year trial.
It will be available to small and medium businesses and individuals where a tax issue is in dispute, regardless of whether an appealable tax decision or assessment has been made by HMRC. Each ADR matter will be handled by an independent HMRC “facilitator”.
Richard Summersgill, HMRC Director of Local Compliance, said: “We know that taxpayers like the speed and flexibility of ADR, and evidence has shown that by using the simple service, many disputes can be significantly shortened and resolved without recourse to tribunal.”
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